Return, Refund and Cancellation Policy

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Return, Refund and Cancellation Policy

 1. Vela Esports is unwavering in its dedication to maintaining the highest standards of fair play and sportsmanship across all our Mobile Game and Contest events.

2. To preserve the integrity of our competitions, we have established a rigorous policy against any form of cheating, hacking, or gaining an unfair advantage.

3. In the event of a breach of these guidelines, we reserve the right to take appropriate action, including disqualification, prize forfeiture, and the suspension of the offender’s account.

4. We understand that technical issues can occasionally disrupt the otherwise seamless gaming experience we aim to provide.

5. If you encounter technical problems during a Mobile Game or Contest, we strongly encourage you to reach out to our dedicated support team for assistance.

6. We are fully committed to investigating and resolving the issue promptly. If the fault is determined to be on our side, we will ensure that your Entry Fee is refunded in a timely manner.

7. In recognition of the inconvenience caused by technical issues, we may also provide additional compensation as a gesture of our commitment to your gaming satisfaction.

8. Your data privacy and security are of paramount importance to us. At Vela Esports, we employ robust measures to protect your personal information and maintain a secure gaming environment.

9. We strongly recommend that you review our comprehensive privacy policy to gain insights into how we collect, use, and safeguard your data when you engage with Vela Esports.

10. Our dedication to enriching your gaming experience is unceasing. We consistently work to expand and diversify our portfolio of games and contests to ensure you have a wide range of options.

11. To stay well-informed about our latest offerings, promotions, and upcoming events, we encourage you to follow our social media channels and subscribe to our newsletter.

12. Your feedback and suggestions are not just welcomed but cherished by the Vela Esports community. Your insights play a pivotal role in helping us enhance our services and create an even more enjoyable gaming experience for all participants.

13. Do not hesitate to get in touch with our customer support team, participate in our surveys, and engage in our forums to share your thoughts and ideas. We firmly believe that your voice is instrumental in shaping the future of our platform, and we are eager to hear your valuable input.

14. Together, we can collaboratively create the best possible gaming experience, ensuring that every participant, regardless of their gaming level, finds Vela Esports to be the ultimate hub for Esports competitions.

15. In the event that there is an error in the Services provided by us, we may refund the Entry Fee, provided the reasons are genuine and proved after investigation by Vela Esports.

16. Please read the rules of each Mobile Game and Contest before participating.

17. We do not cancel registrations once entered, however, in case of exceptional circumstances wherein the fault may lie with the payment gateway or from Our side, We will cancel your participation on request and refund the Entry Fee to You within a reasonable amount of time.

18. In case we cancel your participation in any Mobile Game or Contest as a result of this, We will return Your Entry Fee to You within a reasonable amount of time for You to redeem the same by playing other Contests on Vela Esports.

19. We will try Our best to create the best user experience for You. In case of payments made through a payment gateway, payment refunds will be made to the same account.


Vela ESports a gaming platform hub Esports tournaments for the biggest titles on every device.

Ashram, Maharani Bagh, New Delhi - 110014

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